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Aurelia Loren (we) will refund any item you are not completely happy with. Please return items in a saleable, unworn and undamaged condition in its original packaging with all barcode tags and labels intact within 14 days of receipt. Refunds will be credited to your original method of payment and will include standard postage for online purchases where the cost of delivery has been charged.

Please take reasonable care of the goods as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

We will make the reimbursement without undue delay, and not later than:

  1. 14 days after the day we receive back from you goods supplied, or
  2. (if earlier) 14 days after the day you provide evidence that you have returned the goods.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

If the order was placed with delivery within the United Kingdom, we will bear the cost of returning the goods if the item(s) being returned have a value of £150 or over.

If the order was placed with delivery outside of the United Kingdom, you will have to bear the direct cost of returning the goods.

If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit and we recommend that you use a recorded delivery service.  If returned goods are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.

Refunds are not available on swimwear due to hygiene reasons. This may not apply if there is a fault with your item or the item does not match the description.

All our items are inspected and photographed before dispatch, however should you receive a faulty or incorrect item please fill out the returns form delivered with your purchase and send it back to us at the returns address.

For all return enquiries please contact info@aurelialoren.com.